In a nursing home what should be important are the staff and the relationships they build with the residents, not the building and decor. When someone needs nursing care, what they need most is kind, caring and well trained staff who take a genuine interest in their needs. Running a nursing home is a team effort and we believe excellent nursing care is all about the quality and energy of all the staff and our volunteers.
We understand that the commitment of staff has the most direct impact on the quality of life for our residents. We are proud that the majority of our staff stay with us for long periods of time and that is because we treat them well, give them good benefits and reward them with pay rates above the National Living Wage.
At Glebe Court the only thing we outsource is our food. All of our meals are provided by Apetito Catering Services who are the leading food producer for the health and social care sector.The housekeeping team are directly employed by us and carry out the laundry, domestic, catering and maintenance services. This gives a much more personal approach as it allows us to employ people with the right ethos and there are more friendly faces for residents to interact with. All staff, whether they are Healthcare workers, Registered Nurses, Housekeepers, Laundry workers or catering staff, know that we are providing a “home” for the residents and they know that an important part of their job is to engage and interact with the residents.
End of life care
We work closely with St. Christopher’s hospice for end of life support working with the “Steps for Success” model. We also have monthly training meetings with St. Christopher’s where we work through sessions ensuring best practice and lessons learned.
Unfortunately not all our residents are lucky enough to have family members visiting them on a regular basis. We have an active volunteer programme which usually involves volunteers spending time befriending one or more of our residents, helping with activities, fresh flower displays, coffee mornings, fetes and much much more. Both the residents and volunteers gain hugely from this experience and we see it as a great way to give people the one-to-one attention that they crave and that we are not always able to give them. Like all our staff, volunteers are fully vetted and their help supplements and never replaces our paid care staff.