Care and support

In a nursing home what should be important are the staff and the relationships they build with the residents, not the building and decor. When someone needs nursing care, what they need most is kind, caring and well trained staff who take a genuine interest in their needs. Running a nursing home is a team effort and we believe excellent nursing care is all about the quality and energy of all the staff and our volunteers.

We understand that the commitment of staff has the most direct impact on the quality of life for our residents. We are proud that the majority of our staff stay with us for long periods of time and that is because we treat them well, give them good benefits and reward them with pay rates above the National Living Wage.

Unlike many nursing homes we don’t outsource anything. The laundry, domestic, catering and maintenance services are all carried out by staff who are directly employed by us. This gives a much more personal approach as it allows us to employ people with the right ethos and there are more friendly faces for residents to interact with. All staff, whether they are care workers, nurses, domestics, laundry or catering staff know that we are providing a “home” for the residents and they know that an important part of their job is to engage and interact with the residents.

End of life care

We we are proud in 2017 to have achieved platinum accreditation in the Gold Standard in Palliative (end of life) Care“. Gold Standards Framework gives outstanding training to all those providing end of life care to ensure better lives for people and recognised standards of care.  The National Gold Standards Framework (GSF) Centre is the UK’s leading provider of training in the end of life care for generalist frontline staff.

Volunteers

Unfortunately not all our residents are lucky enough to have family members visiting them on a regular basis. We have an active volunteer programme which usually involves volunteers spending time befriending one or more of our residents, helping with activities, fresh flower displays, coffee mornings, fetes and much much more. Both the residents and volunteers gain hugely from this experience and we see it as a great way to give people the one-to-one attention that they crave and that we are not always able to give them. Like all our staff, volunteers are fully vetted and their help supplements and never replaces our paid care staff.