We understand that it’s not what we say about ourselves that is important but how the residents and their families feel about the job we do. Here are some comments about our home and the care and support we provide.

Comments received from residents and family in our recent Residents’ Surveys:

“The friendly atmosphere at GC is striking, staff always have a smile on their face.”

“All the staff are very friendly to visitors.”

“We have always felt welcome.”

Resident’s and relatives survey 2019

  • 100% of residents said that we understand their care needs and respect their choices

  • 100% of residents said that staff treat residents with dignity and respect

  • 100% of residents said the home is well kept, clean, tidy and comfortable

  • 100% of residents said they are comfortable in their room

Extracts from letters received in 2020:

“I want to thank you for the care you took of my mother. You were all so kind and nice to her….and I was always impressed by everyone’s friendliness and helpfulness.”

“I would like to say a big Thank You for the care you gave…..whilst he was with you. It was a great relief and comfort to me to know he was well cared for. We will have good memories of his time at Glebe Court.”

“I just wanted to say thank you to you and all the staff at Glebe Court for looking after my mother in her final months….She loved the banter with some of the staff as she had a wicked sense of humour. I should be grateful if you would pass on my, my wife’s and my sister’s thanks to everyone at Glebe Court for seeing mum into her 98th year.”

“Bringing mum to Glebe was the best decision I made for her…..My mum is in the safest environment as I would not be able to keep her safe at home. The list is endless, but from the bottom of  my heart I want to thank you all.”

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