We understand that it’s not what we say about ourselves that is important but how the residents and their families feel about the job we do. Here are some comments about our home and the care and support we provide.

Comments received from residents and family in our recent Residents’ Surveys:

“The friendly atmosphere at GC is striking, staff always have a smile on their face.”

“I love the new pat dog Amber.” 

“All the staff are very friendly to visitors.”

“We have always felt welcome.”

Resident’s and relatives survey 2017

  • 100% said they were satisfied with the standards of care they receive
  • 100% said staff treat my relative/friend with dignity and respect
  • 100% said we make visitors feel welcome
  • 100% staff are courteous and helpful when dealing with telephone enquiries

Extracts from recent letters:

“..We should like to say how much we appreciated the kindness and courtesy of all staff at the Glebe. We were always greeted with a “hallo” by all staff and it made us feel welcome. …We always got the impression that the staff were very kind to [our neighbour] and prepared to listen and we should like them to know how much we appreciated it. We were very impressed with the care she received in her final hours”

“As a family, we were very pleased and impressed with all aspects of our dealings with Glebe Housing Association in the very short time that Dad was with you before he passed away. What you do is very special indeed”

“Thank you very much for your thoughtful letter about Mum. As we mentioned to you we were most grateful to your staff, not only for the care provided during her stay with you but also for the great kindness and support in her last few days.”

Thank you so much for the lovely flowers you sent us for J’s funeral; it was a very kind thought. As M said at the funeral we were so grateful to all the staff at Glebe Court for his care. J was in the best place for his final eleven months – exactly where he would have chosen himself.”